On-Demand Remote Support

On-Demand Remote IT Support (Standard)

Hourly | Flexible Scope | Non-Managed

Description:
Client-approved, on-demand remote support provided during standard business hours for troubleshooting, configuration assistance, and general technical issues. This service is designed for issues that may require more time or investigation than a quick session allows.

Remote access is temporary and limited to the duration of the session. No persistent or unattended access is retained after service completion.

Pricing & Billing:

$75 per hour
1-hour minimum
Billed in 30-minute increments after the first hour
Client-approved, secure remote session

Good for:

General IT issues
Software troubleshooting
Configuration assistance
Non-urgent technical problems
Small businesses without dedicated IT staff

Not intended for:

Emergency or time-critical outages
Ongoing monitoring or management
Unattended or always-on access

For urgent issues outside standard business hours, Emergency / After-Hours Remote Support is available.

On-Demand Remote IT Support (Emergency/After-Hours)

Priority Response | Time-Sensitive | Non-Managed

Description:
Priority on-demand remote support provided outside standard business hours for urgent system issues or suspected security incidents that require immediate attention. This service is intended for time-sensitive situations that significantly impact business operations.

Support is delivered on a best-effort basis and requires explicit client approval for each session. Remote access is temporary and limited to the duration of the session. No persistent or unattended access is retained following resolution.

Pricing & Billing:

$175–$200 per hour
Billed hourly (minimums may apply)
Client-approved, secure remote session

Good for:

System outages
Business-impacting issues
Suspected security events
Time-sensitive technical problems

Not intended for:

Routine support requests
Planned maintenance
Ongoing monitoring or managed services

For non-urgent issues during business hours, On-Demand Remote Support (Standard) is recommended.

Contact Us

We will review your request in the order that it is receive. After we reviewing your request, we will send over any required forms for you to sign along with instructions for the service requested.

Cgetty Technologies

8142736101

Hours

Mon	05:00 pm – 09:00 pm
Tue	05:00 pm – 09:00 pm
Wed	05:00 pm – 09:00 pm
Thu	05:00 pm – 09:00 pm
Fri	08:00 am – 03:00 pm
Sat	By Appointment
Sun	By Appointment

Terms & Disclaimers

Scope of Service

Services are provided on an on-demand, non-managed basis. Cgetty Technologies does not provide continuous monitoring, unattended access, or ongoing system administration unless explicitly agreed to in writing.

Access & Consent

All remote support sessions require explicit client initiation and approval. No persistent access is retained following the completion of a session.

Cybersecurity Disclaimer

While best practices and reasonable safeguards are applied, no service can guarantee complete protection against cyber threats. Recommendations provided are advisory unless separately contracted for implementation or management.

Client Responsibility

Clients remain responsible for their systems, data backups, licensing, compliance obligations, and business continuity planning.

Limitation of Liability

Cgetty Technologies is not responsible for pre-existing issues, third-party software failures, or damages resulting from factors outside reasonable control.