Frequently Asked Questions

What services does CGetty Technologies offer?

We offer a focused set of IT and cybersecurity services for homes, small offices, and small businesses — including on-demand remote support, IT infrastructure reviews, cyber posture assessments, Microsoft 365 setup and security hardening, backup and recovery validation, security awareness training, security policy development, and managed IT & security plans.

What industries does CGetty Technologies specialize in?

CGetty Technologies works with a broad range of small business clients including healthcare practices, financial services firms, legal offices, contractors, nonprofits, retail, and more. If your business handles sensitive client data or has compliance obligations, we can help you understand what applies to you.

How does CGetty Technologies ensure data security?

We use the latest encryption and security measures to protect your sensitive data. We also conduct regular security audits and assessments to identify and address any potential vulnerabilities. Every remote session requires your explicit approval before it begins — no persistent or unattended access is ever retained.

Do you keep access to my computer after a session?

No. Remote access is temporary and strictly limited to the duration of the session. You must approve every connection before it begins, and no persistent or unattended access is ever retained after a session ends.

What is the difference between Standard and Emergency/After-Hours support?

Standard support covers routine technical issues during normal business hours — software problems, configuration help, general troubleshooting. Emergency / After-Hours support is for urgent, time-sensitive situations outside business hours, such as suspected security incidents, system outages, or anything that significantly impacts your operations. Emergency sessions carry a priority rate.

Do you require a contract or subscription?

No contract is required for on-demand remote support or one-time project work. Managed IT & Security plans are ongoing arrangements, but we keep those terms straightforward. We’ll always be upfront about what’s included and what it costs before any work begins.

How do I get a quote?

Use the Contact page or the Request a Quote button on any service page. Describe your environment and what you’re looking for — we’ll respond within two business days with a fixed-price quote or a request for a quick call to gather more details.

Still have a question? We’re happy to help — reach out and we’ll respond within two business days.